Contact us
For support, feedback, or account requests, email us at:
We aim to respond within 2 business days.
Frequently asked questions
How does getm.app track my exploration?
getm.app uses your iPhone's location to detect which hex grid cell you're in. When you enter a new hex, it's added to your map. We store the hex identifier — not your GPS coordinates. See our Privacy Policy for details.
Why does getm.app need location access?
Location is essential for getm.app to work. Without it, the app cannot reveal hexes as you move. For the best experience, allow location access "Always" so getm.app can explore in the background. You can change this anytime in iOS Settings.
My hexes aren't syncing across devices
Make sure you're signed in with the same phone number on both devices and have an internet connection. Try signing out and back in. If the issue persists, email us with your phone number (last 4 digits only) and we'll investigate.
City or neighborhood names show as missing
Place names are added via reverse geocoding after you explore a hex. It can take a moment, especially offline. Open the app with internet access and the names should fill in over time.
How do memories work?
Tap any hex you've stamped to open it, then add a custom name, notes, and photos from your camera or photo library. Your memories stay pinned to that spot on the map.
How do I add friends?
Send a friend request using their phone number. They'll get the request in the app, and once they approve it you're connected. Friendships are mutual — both people have to accept.
Who can see my photos and memories?
Only friends you've accepted can see your stamped hexes and the memories attached to them, including names, notes, and photos. You can remove a friend at any time to stop sharing with them.
How do I change location permissions?
Open Settings on your iPhone, scroll to getm.app, and tap Location. You can choose Never, While Using, or Always. You can also tap "Change in Settings" inside the app.
How do I delete my account?
Open the app and go to Settings > Delete Account. Deletion is immediate and permanent — your account, stamped hexes, memories, and photos are all removed. If you can't access the app, email chris@getm.app with your registered phone number and we'll delete it for you.
How do I request my data?
Email us at chris@getm.app with the subject line "Data Request" and we will provide a copy of the personal data we hold about you.
App information
- App name: getm.app
- Bundle ID: com.stompy.app
- Platform: iOS (iPhone)
- Privacy Policy: privacy.html